Scientology Materials & Services Catalog
Help & General Information
Placing orders on the Scientology Materials & Services Catalog (referred to from here on as the “Catalog”) is very easy; however this document will help you in answering basic questions you might have initially (i.e., in placing your first order).
The sections you will find in this document are:
Finding Materials and Services
The Shopping Cart, Adding & Viewing Items
Review Order Details and Place Order
Modifying your Profile information and Preferences
Finding Materials and Services
Question: How do I find materials and services I’d like to order?
Answer: There are two ways you can go about finding materials and services: you can use the browsing features such as the main tabs, sections and sub-sections containing different categories of products or use its search features. Detailed information on both methods is below.
Browsing:
To help you find what you are looking for, the Catalog has been divided into three main sections: New Releases, Dianetics and Scientology. Select any of these three sections from the dark blue bar at the top of each page. The light blue bar below it will then display the sub-sections within that main section.
A Browse bin or box on the left of each page also lists each section and its sub-sections. Clicking on any of these takes you to the section detail page. For example, the Scientology section is further broken down into Books, Lectures, Videos, Music, Charts & Plaques and Translated Materials. So if you were looking for Scientology Lectures you can directly browse to that section by clicking on "Lectures" in the Browse bin.
Searching:
There are two main searching facilities: “Quick Search” and “Advanced Search”. With the Quick Search you simply enter a word and click GO. With the Advanced Search you can search combinations of words or search by excluding certain words.
You can enter words which might pertain to a specific subject which allows you to rapidly find materials and services in the Catalog that address a certain point of interest.
The search result returns a list of product titles. These are links to the detailed information about each product. Click on a product and you will see the full description of the product and data about related products.
For example using search words like “communication” or “spirit” or “art” will give you a list of all the materials and services in the Catalog whose descriptions contain one of those words or which are related to those items in some way.
Quick Tip: When navigating through the catalog or any site, you can always go back to a previous page by pressing the backspace key.
Question: What are the different Price Lists for?
Answer: You can order from organizations or churches in many parts of the world. There are different price lists based on what country each one is in as they have different currencies.
By default, the US Dollar price is displayed. However, if you are going to place an order with New Era Publications or a Church outside of the United States, you should use the appropriate price list for the country you intend to order from. For example, New Era Publications is in Denmark and any orders you place with them should use the Danish Krone price list.
Question: How do I change the price list?
Answer: First ensure that there are no items in the Shopping Cart. To do this, click the gray "Cart" button near the top of the page to see if there is anything in the cart. If there is, click the "Remove All" button. Then go back to the Home page of the catalog (this is the "New Releases" tab.) Select the price list you want to use from the “Change Price List” field in the "Global Settings" box on the right of the Home Page.
Please note: You can only use one price list for one order. Select the price list you want to use and use it for the full order.
Question: What is the Language setting used for?
Answer: This on-line catalog has the capability of displaying in many different languages. When more than one language is available, a field to select the language you want to view it in will be available in the "Global Settings" box. Simply select the language you prefer to view the catalog in.
The Shopping Cart, Adding & Viewing Items
Question: How do I add or view the materials and services in my shopping cart?
Answer: To add an item to the Shopping Cart, click the “Add to Cart” button for that item. Once you’ve added an item you will be automatically prompted to view the existing content of your Shopping Cart. Here you can see what you have selected so far. You can also modify the quantities you are ordering for any given item in the Cart or remove items from the cart using the "Update" and "Remove" buttons.
You can always directly view the content of your Shopping Cart by clicking the gray “Cart” button at the top right of every page.
Question: How are taxes applied to my order?
Answer: Taxes will be added to the charges on your order as needed based on the tax laws of the country or state that is delivering your order and where the order is being delivered to. These taxes, if they apply, will NOT be shown on the ordering information or in the total of the order.
Most price lists outside of the US have taxes already included in the price listed. So for orders being placed with New Era Publications or most churches outside the USA, the tax is included in the total amount of your order.
In the US, orders shipped within a state will have taxes added to them AFTER you place your order and such taxes will not show in the order confirmation screen or on the shopping cart as the amount of such charges are not calculated at the time of placing the order.
As the tax laws are different from country to country and there are many factors which determine the amount of tax to be paid, additional taxes (if there are any) will be figured out and included on the final invoice that you receive with your shipment of the materials you ordered.
Question: How do I checkout when I’m done ordering?
Answer: When you have placed all items that you want to order in the Shopping Cart and are ready to checkout, click the “Checkout” button which you can find right below your Shopping Cart view.
What will follow is a series of screens to collect all of the information that is needed to place the order, including how you want it shipped, where it will be shipped to and the information needed to pay for it.
Question: When do I sign in?
Answer: You can always browse, search and view the materials and services in the catalog without the need of signing in. However, when you checkout and actually place your order you will need to sign in.
You can also directly sign in when you first get to the catalog using the “Sign In” button at the right-hand top of the page. This way you can gain access to all the features of the site and to your personal information.
When placing your first order you will be required to enter your Registration Information including your First and Last name and E-mail address. (Read the Privacy Notice for information on how the data you provide is handled and kept secure). As part of the registration action, you will also be required to enter a Username and Password. The page where you enter all of this information (like your Password) is a secure page protected by a third-party Certificate Authority (Verisign) which certifies the identity of our Catalog.
After your first order, when you come back to the Catalog to order new materials and/or services, all you will have to do to sign in again will be to enter your Username and Password.
Question: Which shipping method should I choose?
Answer: Depending on how fast you want your order to be shipped to the intended destination, you will be able to select from a list of different Shipping Methods. For details on each available Shipping Method, the rate charges applied to each one (including those where Free Shipping applies) and our shipping policies, consult the Shipping Information page.
For orders being shipped in Europe, there is an additional shipping method to account for specific shipping prices there. This is due to the fact that the shipping between European countries is less than normal International shipping.
Question: Where do I enter the shipping address?
Answer: Entering the shipping address is one of the steps you do in the "Checkout" process. This data will tell us where you want to ship your order. Simply fill in the relevant fields and click the Continue button at the bottom of the page.
You can also set up or change the Shipping Address information using the “Profile” button at the top right of the page. This will give you the “Personal Information” page. Select the “Address Book” option on the left to set up one or more shipping addresses.
The shipping address you enter when you first place an order will be saved. When you make future purchases through our catalog, you can use the saved Shipping Address or create a new one.
There are three fields for optional shipping instructions that you can add to the Shipping Address such as the requested delivery date and additional shipping and packaging instructions.
Question: Which payment method should I use?
Answer: You can donate on-line for your services and materials using a credit card. If this is your first time ordering you can set up your preferred credit card while checking out. Alternatively you can set up your payment method preferences directly, without the need of placing an order, through the “Profile” button at the top right end of the page. If you are not already signed in, you must sign in to access your profile settings. On the User Information pages, use the option called “Payment Book” to set up your credit card information.
If this is not your first time ordering and you are placing an order you can select from the existing credit card information earlier set up or decide to enter a new one.
Question: What is a billing address?
Answer: This is an address where we would send any information about your account or orders you have placed. As most orders are paid for when ordering, billing is not normally needed. But should some need arise to send you mail concerning your account with us, such as a refund or notice of credit, it would be mailed to this address.
When you place your first order you will be prompted to set up your billing address. You can also create or edit your billing address at any time. To do so, click the “Profile” button which will prompt you with the “Sign In” page (unless you have already signed in). Under the "Address Book" section of the User Information settings you can select an address and set it as the primary billing address. The next time you place an order, that billing address will be there by default.
Question: How are orders fulfilled?
Answer: Orders for materials such as books and lectures are normally fulfilled by Bridge Publications Inc. from their Los Angeles distribution center for materials to be shipped to North, Central and South American countries. Orders for all other continents - Europe, Africa, Asia, Australia and all countries outside North and South America - are fulfilled by New Era Publications from their distribution center located in Copenhagen, Denmark.
You can also select to have your order fulfilled by one of our churches. Specific churches are selected during the "Checkout" process. These are listed on the “Payment and Billing Information” page after the payment and billing data. Select the country and then select the church in that country.
If you are not sure where the nearest church is located in relation to you, use the Scientology Global Locator to help you find it.
If you have ordered a service, you will need to select a church where you want to take the service before you can proceed to complete the checkout.
Review Order Details and Place Order
Question: How do I complete an order?
Answer: The last step of the checkout process is to review the accuracy of your order and make any necessary adjustments from the “Review Order Details and Place Order” page. You will automatically access this page as the last step for placing an order.
When you are ready, click the “Place Order” button to submit your order. This button appears above and below the order details.
If you need more assistance in placing your order, click on the “Request Assistance” button on this page. It will provide you with a form to enter your request which will then be sent by email to someone who can give you the assistance you need.
Question: Can I print a record of what I ordered?
Answer: Yes you can. After you have placed your order an “Order Confirmation” page will be displayed with the reference number of your order. You can print this page and keep it for your records. You will also receive your order confirmation by e-mail.
Question: How can I view the history of my orders?
Answer: You can view the history of your orders by accessing the “Orders” page. You do that by clicking on the “Orders” button at the top right side of the page. If you have not Signed In yet, you will have to do that first before accessing this page (this is for security reasons to protect your information).
Modifying Profile Information and Preferences
Question: How do I modify my Profile information and set up my Shopping Cart preferences?
Answer: You can modify your Profile information by clicking the “Profile” button at the top right of the screen. From here you will be able to edit your personal information and set your Shopping Cart preferences.
By selecting one of the options on the left of the screen you can access and update your E-Mail Address or phone numbers, change your password, modify your primary shipping and billing address or create additional addresses, modify Credit Card details and set your order preferences (i.e. your preferred shipping method).
Question: How do I sign out?
Answer: You can sign out by clicking on the button called “Sign Out” at the top right side of the page. Make it a habit to sign out when you are through using the catalog to keep your personal information secure.
Question: What happens when you save a shopping cart?
Answer: Saving a shopping cart allows you to name it and go back to it later to continue shopping. Or you can save it if you order the same or similar items regularly. There is also a feature to enter someone else's email address which makes that cart available for the person with that email address to view it and order it. Thus you can "share" your cart with someone else and show them what you have in it.
Question: Can I sign out and return to the same shopping cart at a later time?
Answer: Yes. If you have selected items and added these to your shopping cart, and then sign out without completing an order, the content of the shopping cart is automatically saved. When you next come back to the Catalog and Sign In with your Username and Password, you will be able to continue shopping from where you left off.
Question: How do I know the site is secure if I order on-line?
Answer: The identity of the Scientology Catalog is guaranteed and certified by a third-party Certificate Authority (the company Verisign). They establish a secure, encrypted connection between your PC and our computers so that any information you enter for ordering is secure. That includes name and address as well as credit card numbers.
When you register or sign in to the store, there will be a small yellow lock icon at the bottom right of your Browser. Double click on this icon and you will see another window that displays information about the secure connection.
Your information is protected by the Username and Password that you create for yourself. So ensure that you have a unique password that is not easy for someone else to guess.
We will also keep your personal information secure and not distribute it to any third parties as laid out in our Privacy Policy.
Question: How do I change my password?
Answer: To change your password, you have to Sign In and access the User Information options from the Profile button. From the option called “Change Password” you can re-set your password to a new one.
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